Return Eligibility
We offer a 30-day return policy from the date of purchase. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund, exchange, or replacement.
To be eligible for a return:
Item must be unused and in its original condition.
Item must be returned in its original packaging.
Product must not show signs of use, damage, or alteration.
Proof of purchase or order confirmation must be provided.
Non-Returnable Items
Customized or personalized products
Products with name engraving, knocking, printing, or custom modifications
Gift Cards
Clearance, sale, or discounted items
Shipping charges (except where product arrives damaged or incorrect)
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
📧 Email:
absportsgear@gmail.com
After verification, we will arrange a
replacement, exchange, or refund where applicable.
Refund Process
🔍 Step 1 — Inspection
Once your returned item is received, it will be inspected by our team.
📧 Step 2 — Notification
We will notify you by email regarding the approval or rejection of your refund.
💳 Step 3 — Processing
If approved, your refund will be processed to the original payment method within several business days.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
1Check your bank account again.
2Contact your credit card provider — processing times may vary.
3Contact your bank directly as processing times may differ.
Sale Items
Only regular-priced products are eligible for refunds. Products purchased during sales, promotions, clearance events, or special discounts are generally non-refundable unless they arrive damaged or defective.
Exchanges
We only replace products if they are defective, damaged during delivery, or incorrectly supplied.
To request an exchange, contact us at absportsgear@gmail.com and include:
Order Number
Product Name
Reason for Exchange
Supporting Photos (if applicable)
Gifts
If a product was purchased as a gift and shipped directly to you, you may be eligible for store credit once the returned item is approved.
If the item was not marked as a gift at the time of purchase, any eligible refund will be issued to the original purchaser.
Return Shipping
Before returning any product, you
must first contact us at
absportsgear@gmail.com. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs (unless item is defective or incorrect).
Shipping fees are non-refundable.
Return shipping costs may be deducted from the refund amount where applicable.
Delivery times for exchanged products may vary by location within Saudi Arabia.
Order Cancellations
Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process outlined in this policy.
Contact Us
We are committed to providing high-quality cricket equipment and excellent customer service across Saudi Arabia. 🏏
